Cancellation policy

The Customer has a right of revocation in accordance with the following statutory provisions which lasts for two weeks:

Revocation notice

Right of revocation

You have the right to revoke this contract within fourteen days without the giving of reasons. The deadline for revocation is fourteen days from the day on which you or a third party nominated by you who is not the carrier took possession of the final goods or services. In order to exercise your right of revocation you must inform us (SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, ([email protected]) of your decision to revoke this contract may means of a clear declaration (for example a letter sent by post, telephone call, fax or email). You can use the attached sample revocation form which is not however mandatory.

In order to comply with the deadline, it suffices for you to send the notification concerning the exercising of the right of revocation prior to its expiry.

Consequences of revocation for goods

Should you revoke this contract, we must immediately and at the latest within 14 days from the day on which the notification concerning your revocation of this contract was received by us refund all payments which we have received from you, including the delivery costs (with the exception of the additional costs due to having selected a different method of delivery to the cheapest standard delivery offered by us). For this refund we will use the same payment method that you selected during the original transaction, unless otherwise expressly agreed with you. Under no circumstances will you be charged any fees in connection with this refund. We can refuse the refund until the time we have retaken possession of the goods or until you have provided proof that you have sent the goods back, depending on which is the earliest.

You must return or hand over the goods to us (SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, Germany) immediately and in all cases within 14 days of the day on which you inform us of the revocation of this contract. The deadline is deemed to have been complied with if you send the goods prior to the expiry of the deadline. We will pay the costs of the return of the good to SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, Germany.

Should you not be able to return the delivered goods to us in full or in part or only in a poorer condition, you may be required to pay us compensation in this respect. In relation to the handover of items, this shall not apply if the deterioration is only due to the inspection of the goods in a manner which would have been available to you in a retail shop. Otherwise you can avoid the value compensation obligation by not using the object as an owner and refraining from all actions which could impair its value.

Consequences of revocation for services

If you revoke this Agreement, we will refund all payments we have received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

If you have requested that the services commence during the revocation period, you shall pay us an appropriate amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of withdrawal under this Agreement compared to the total scope of the services provided for in the agreement.

You as Customer bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels.

Criteria for exclusion or expiry

The revocation right expires when a contract for provision of services is concluded if SATA has provided the service completely and has started with the provision of the service only after the Customer has given an explicit approval for the same and, at the same time, has also confirmed that he is aware that he shall lose his revocation right upon complete fulfilment of the contract by SATA.

Sample revocation form

Should you wish to revoke the contract, you can use the following form or similar unequivocal wording:

To SATA GmbH & Co. KG, Domertalstraße 20, D-70806 Kornwestheim, E-Mail: [email protected]:

- I / we (*) hereby revoke the contract concerning the purchase of the following goods (*) / provision of the following service (*) concluded my myself / ourselves.

- Ordered on (*) / received on (*)

- Name of the consumer

- Address of the consumer

- Signature of the consumer (only in case of paper notification)

- Date ________ (*) please delete as appropriate

The right of revocation does not apply in case of contracts for the delivery of goods which are not pre-manufactured and for whose manufacture an individual selection or instruction by the consumer is decisive or where the goods are clearly tailored to the individual requirements of the consumer.

The right of revocation will lapse prematurely in case of contracts for the delivery of goods, should these be mixed with other goods in an inseparable manner following the delivery due to their qualities.

End of the cancellation policy