Cancellation and Warranty

1. Cancellation

Right of revocation

You have the right to revoke this contract within fourteen days without the giving of reasons.

The deadline for revocation is fourteen days from the day on which you or a third party nominated by you who is not the carrier took possession of the final goods.

In order to exercise your right of revocation you must inform us (SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, (shopuk(at)sata.com) of your decision to revoke this contract may means of a clear declaration (for example a letter sent by post, telephone call, fax or email). You can use the attached sample revocation form which is not however mandatory or the online entry mask at the bottom of this page (Cancellation / Warranty).

In order to comply with the deadline, it suffices for you to send the notification concerning the exercising of the right of revocation prior to its expiry.

Consequences of revocation

Should you revoke this contract, we must immediately and at the latest within 14 days from the day on which the notification concerning your revocation of this contract was received by us refund all payments which we have received from you, including the delivery costs (with the exception of the additional costs due to having selected a different method of delivery to the cheapest standard delivery offered by us). For this refund we will use the same payment method that you selected during the original transaction, unless otherwise expressly agreed with you. Under no circumstances will you be charged any fees in connection with this refund. We can refuse the refund until the time we have retaken possession of the goods or until you have provided proof that you have sent the goods back, depending on which is the earliest.

You must return or hand over the goods to us (SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, Germany) immediately and in all cases within 14 days of the day on which you inform us of the revocation of this contract. The deadline is deemed to have been complied with if you send the goods prior to the expiry of the deadline. We will pay the costs of the return of the good to SATA GmbH & Co. KG, Domertalstraße 20, 70806 Kornwestheim, Germany.

Should you not be able to return the delivered goods to us in full or in part or only in a poorer condition, you may be required to pay us compensation in this respect. In relation to the handover of items, this shall not apply if the deterioration is only due to the inspection of the goods in a manner which would have been available to you in a retail shop. Otherwise you can avoid the value compensation obligation by not using the object as an owner and refraining from all actions which could impair its value.

Sample revocation form

Should you wish to revoke the contract, you can use the following form or similar unequivocal wording:

To SATA GmbH & Co. KG, Domertalstraße 20, D-70806 Kornwestheim, E-Mail: shopuk(at)sata.com:

  • I / we (*) hereby revoke the contract concerning the purchase of the following goods (*) / provision of the following service (*) concluded my myself / ourselves.
  • Ordered on (*) / received on (*)
  • Name of the consumer
  • Address of the consumer
  • Signature of the consumer (only in case of paper notification)
  • Date ________ (*) please delete as appropriate

End of the revocation notice


2. Warranty

To place a warranty claim or complaint, please use the following online-form. Please describe the technical defect as precise and conclusive as possible. If applicable, please add pictures. They can be uploaded easily in our online-form.





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